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Cut the cost to serve.Not the quality of care.

Reduce servicing costs while helping employees understand their cover, navigate claims, discover the benefits available to them and access the right support.

Book a demo

Onsi is trusted by the organisations that power employee benefits around the world.

Customer service is expensive

Cover questions, claims chases, policy changes, benefit look-ups.

Low-value individually, enormous in aggregate and growing faster than headcount.

We're fixing it

Meet the Onsi Platform.

Built for modern insurance and benefits providers.

Onsi combines AI assistants, trusted knowledge and enterprise integrations into a single platform that transforms how employees discover, understand and use your products.

Smart enough to help. Safety at its core.

AI is only valuable when organisations can trust every interaction.

Onsi combines trusted company knowledge, business rules and enterprise governance to deliver accurate, auditable experiences that can be deployed confidently across regulated industries.

Grounded by trusted

company knowledge

Configure rules, custom workflows and limits

Enterprise governance

and permissions

ISO27001 and Cyber Essentials+ certified

One platform.

Endless possibilities.

Configure AI assistants around the moments that matter most to your business.

Choose the journeys you want to automate, the knowledge they use and where they’re deployed.

Deploy only the capabilities you need

Configure every interaction

Built for the outcomes providers are measured on

50%

Reduction in cost to serve

Resolve routine enquiries end-to-end, freeing teams to focus on high-value, complex cases.

80%

Employee queries resolved

Deliver personalised employee experiences with contextual, eligibility-based benefit and claims guidance.

40%

Increase in voluntary enrolment

Boost product engagement and portfolio growth by surfacing relevant benefits at the right moment.

Consumer Duty ready

Gain actionable insights into employee needs and service gaps to support Consumer Duty reporting.

Deploy across your customer channels

From initial configuration to production deployment, our implementation specialists work alongside your team to get you live quickly and successfully.

Ready to transform insurance, benefits, and wellbeing servicing?

See how Onsi helps organisations reduce servicing costs, improve employee experiences and unlock more value from every benefit you provide.

Book a demo

Onsi is a global technology provider and a UK and EU insurance intermediary.

Onsi is a trading name of Collective Society Ltd, Collective Denmark ApS (Onsi Denmark ApS) and Collective Netherlands B.V., who are authorised and regulated by the UK Financial Conduct Authority (No. 923788), the Danish Financial Services Authority (No. 42352985), and the Netherlands Authority for Financial Markets (No. 12049041), respectively. You can check this by visiting the UK Financial Services Register, the Danish Financial Services Register, and the Netherlands Financial Services Register. Information Security Policy available upon request.

Cut the cost to serve. Not the quality of care.

Leading insurers and benefits providers are transforming customer servicing with AI they can actually deploy.

Book a demo

Onsi is trusted by the organisations that power employee benefits around the world.

Customer service is expensive

Cover questions, claims chases, policy changes, benefit look-ups.

Low-value individually, enormous in aggregate and growing faster than headcount.

We're fixing it

Meet the Onsi Platform.

Built for modern insurance and benefits providers.

Onsi combines AI assistants, trusted knowledge and enterprise integrations into a single platform that transforms how employees discover, understand and use your products.

Always in control. Safety at its core.

AI is only valuable when organisations can trust every interaction.

Onsi combines trusted company knowledge, business rules and enterprise governance to deliver accurate, auditable experiences that can be deployed confidently across regulated industries.

Grounded by trusted

company knowledge

Configure rules, custom workflows and limits

Enterprise governance

and permissions

ISO27001 and Cyber Essentials+ certified

One platform. Endless possibilities.

Configure AI assistants around the moments that matter most to your business.

Choose the journeys you want to automate, the knowledge they use and where they’re deployed.

Deploy only the capabilities you need

Configure every interaction

Built for the outcomes providers are measured on

50%

Reduction in cost to serve

Resolve routine enquiries end-to-end, freeing teams to focus on high-value, complex cases.

80%

Employee queries resolved

Deliver personalised employee experiences with contextual, eligibility-based benefit and claims guidance.

40%

Increase in voluntary enrolment

Boost product engagement and portfolio growth by surfacing relevant benefits at the right moment.

Consumer Duty ready

Gain actionable insights into employee needs and service gaps to support Consumer Duty reporting.

Deploy across your customer channels

From initial configuration to production deployment, our implementation specialists work alongside your team to get you live quickly and successfully.

Ready to transform insurance, benefits, and wellbeing servicing?

See how Onsi helps organisations reduce servicing costs, improve employee experiences and unlock more value from every benefit you provide.

Book a demo

Onsi is a global technology provider and a UK and EU insurance intermediary.

Onsi is a trading name of Collective Society Ltd, Collective Denmark ApS (Onsi Denmark ApS) and Collective Netherlands B.V., who are authorised and regulated by the UK Financial Conduct Authority (No. 923788), the Danish Financial Services Authority (No. 42352985), and the Netherlands Authority for Financial Markets (No. 12049041), respectively. You can check this by visiting the UK Financial Services Register, the Danish Financial Services Register, and the Netherlands Financial Services Register. Information Security Policy available upon request.

Cut the cost to serve. Not the quality of care.

Leading insurers and benefits providers are transforming customer servicing with AI they can actually deploy.

Book a demo

Onsi is trusted by the organisations that power employee benefits around the world.

Customer service is expensive

Cover questions, claims chases, policy changes, benefit look-ups.

Low-value individually, enormous in aggregate and growing faster than headcount.

We're fixing it

Meet the Onsi Platform.

Built for modern insurance and benefits providers.

Onsi combines AI assistants, trusted knowledge and enterprise integrations into a single platform that transforms how employees discover, understand and use your products.

Always in control. Safety at its core.

AI is only valuable when organisations can trust every interaction.

Onsi combines trusted company knowledge, business rules and enterprise governance to deliver accurate, auditable experiences that can be deployed confidently across regulated industries.

Grounded by trusted

company knowledge

Configure rules, custom workflows and limits

Enterprise governance and permissions

ISO27001 and Cyber Essentials+ certified

One platform.

Endless possibilities.

Configure AI assistants around the moments that matter most to your business.

Choose the journeys you want to automate, the knowledge they use and where they’re deployed.

Deploy only the capabilities you need

Configure every interaction

Built for the outcomes providers are measured on

50%

Reduction in cost to serve

Resolve routine enquiries end-to-end, freeing teams to focus on high-value, complex cases.

80%

Employee queries resolved

Deliver personalised employee experiences with contextual, eligibility-based benefit and claims guidance.

40%

Increase in voluntary enrolment

Boost product engagement and portfolio growth by surfacing relevant benefits at the right moment.

Consumer Duty ready

Gain actionable insights into employee needs and service gaps to support Consumer Duty reporting.

Deploy across your customer channels

From initial configuration to production deployment, our implementation specialists work alongside your team to get you live quickly and successfully.

Ready to transform insurance, benefits, and wellbeing servicing?

See how Onsi helps organisations reduce servicing costs, improve employee experiences and unlock more value from every benefit you provide.

Book a demo

Onsi is a global technology provider and a UK and EU insurance intermediary.

Onsi is a trading name of Collective Society Ltd, Collective Denmark ApS (Onsi Denmark ApS) and Collective Netherlands B.V., who are authorised and regulated by the UK Financial Conduct Authority (No. 923788), the Danish Financial Services Authority (No. 42352985), and the Netherlands Authority for Financial Markets (No. 12049041), respectively. You can check this by visiting the UK Financial Services Register, the Danish Financial Services Register, and the Netherlands Financial Services Register. Information Security Policy available upon request.

Cut the cost to serve. Not the quality of care.

Leading insurers and benefits providers are transforming customer servicing with AI they can actually deploy.

Book a demo

Onsi is trusted by the organisations that power employee benefits around the world.

Customer service is expensive

Cover questions, claims chases, policy changes, benefit look-ups.

Low-value individually, enormous in aggregate and growing faster than headcount.

We're fixing it

Meet the Onsi Platform.

Built for modern insurance and benefits providers.

Onsi combines AI assistants, trusted knowledge and enterprise integrations into a single platform that transforms how employees discover, understand and use your products.

Always in control. Safety at its core.

AI is only valuable when organisations can trust every interaction.

Onsi combines trusted company knowledge, business rules and enterprise governance to deliver accurate, auditable experiences that can be deployed confidently across regulated industries.

Grounded by trusted

company knowledge

Configure rules, custom workflows and limits

Enterprise governance

and permissions

ISO27001 and Cyber Essentials+ certified

One platform.

Endless possibilities.

Configure AI assistants around the moments that matter most to your business.

Choose the journeys you want to automate, the knowledge they use and where they’re deployed.

Deploy only the capabilities you need

Configure every interaction

Built for the outcomes providers are measured on

50%

Reduction in cost to serve

Resolve routine enquiries end-to-end, freeing teams to focus on high-value, complex cases.

80%

Employee queries resolved

Deliver personalised employee experiences with contextual, eligibility-based benefit and claims guidance.

40%

Increase in voluntary enrolment

Boost product engagement and portfolio growth by surfacing relevant benefits at the right moment.

Consumer Duty ready

Gain actionable insights into employee needs and service gaps to support Consumer Duty reporting.

Deploy across your customer channels

From initial configuration to production deployment, our implementation specialists work alongside your team to get you live quickly and successfully.

Ready to transform insurance, benefits, and wellbeing servicing?

See how Onsi helps organisations reduce servicing costs, improve employee experiences and unlock more value from every benefit you provide.

Book a demo

Onsi is a global technology provider and a UK and EU insurance intermediary.

Onsi is a trading name of Collective Society Ltd, Collective Denmark ApS (Onsi Denmark ApS) and Collective Netherlands B.V., who are authorised and regulated by the UK Financial Conduct Authority (No. 923788), the Danish Financial Services Authority (No. 42352985), and the Netherlands Authority for Financial Markets (No. 12049041), respectively. You can check this by visiting the UK Financial Services Register, the Danish Financial Services Register, and the Netherlands Financial Services Register. Information Security Policy available upon request.